In a world full of chat bots our support team comes as a breath of fresh air, because it is made up of real people who genuinely want to sort your problem out. Quick replies are high on our priority list and most messages are answered with very little or no waiting at all, at any hour of the day or night.
Why everything runs on WhatsApp
WhatsApp is simply faster than email and there is no ticket number to follow up. Both sides keep the full chat history so nothing gets disputed later on, you can send a payment screenshot or a UTR number straight into the same chat, and you are always talking to a person and not to a machine.
What our team can help you with
The team can create your 99Exchange ID and send you the login, sort out a deposit that has not reflected in your wallet, tell you where your withdrawal has reached, take you through the KYC process step by step, answer any question about how a bet has been settled, and set a deposit limit, a short break or self exclusion on your account whenever you ask for it.
How to get help faster
Always share your registered username when you message us. If it is about a payment then send the amount, the date and either the UTR number or a screenshot, and if it is about a bet then send the bet ID. Sending these along with your first message saves a whole round of questions and gets your issue sorted much quicker.
Hours and languages
Our support team is available twenty four hours a day and seven days a week, and we offer help in a wide range of languages including Hindi, English, Tamil, Telugu and Marathi. Withdrawals are processed in two to four hours during business hours and within twenty four to forty eight hours in special cases.
How to reach us
WhatsApp: [WHATSAPP NUMBER]
Email: info@99exchangeindia.com
Registered office: Patparganj, New Delhi, India
