KYC Policy

Last updated: 11 August 2026

KYC stands for Know Your Customer. It is a one-time identity check we complete before your first withdrawal. It protects you from someone else withdrawing your money, and it keeps us compliant with anti-money-laundering law.

When KYC is required

• Before your first withdrawal, always.
• If you change your registered bank account, UPI ID or mobile number.
• If activity on the account looks inconsistent with the details we hold.
• Where a regulator or payment partner requires a fresh check.

Documents we accept

• Identity and age: Aadhaar card or PAN card. A passport, voter ID or driving licence is also acceptable.
• Payment ownership: a bank statement, passbook page or UPI screenshot clearly showing the account holder's name.

The name on your documents must match the name on the account you withdraw to. Mismatched names are the single most common cause of a delayed payout.

How to submit

1. Message our team on WhatsApp and ask to start KYC.
2. Send clear photographs of the documents — all four corners visible, no glare, nothing cropped or covered.
3. Our team checks them, usually within a few hours.
4. You get a confirmation on WhatsApp once you are verified.

Message us on WhatsApp

Protecting your documents

• Documents are stored securely and seen only by staff who verify them.
• They are used for verification and legal compliance — never sold or shared for marketing.
• They are retained per our Privacy Policy, then deleted.
• You may mask the middle digits of an Aadhaar number; we need the name, photograph and last four digits to be legible.

If verification fails

We will tell you why and what to send instead. Common causes are a blurred image, an expired document, or a name that does not match the payment account. Where we cannot verify an account at all, we may restrict withdrawals and return deposits to their original source.