Last updated: 11 August 2026
Gaming should be entertainment. It should never be a way to make money, escape stress, or recover something you have already lost. Most people play without difficulty — but for some it stops being a choice, and we would rather help early than look away.
Signs worth taking seriously
- Betting more than you planned, or for longer than you intended.
- Chasing losses — increasing stakes to win back what you lost.
- Borrowing money, selling things, or using bill money to fund play.
- Hiding your betting from family or friends, or lying about how much you play.
- Losing interest in work, study, food or sleep because of it.
- Feeling anxious, low or irritable when you are not playing.
If several of these feel familiar, please treat it seriously. It is far more common than people admit, and it is treatable.
Tools we can set on your account
- Deposit limits — a daily, weekly or monthly cap. Increases take effect only after a cooling-off period; decreases apply immediately.
- Loss limits — a ceiling on net losses over a chosen period.
- Session reminders — a nudge after a set time of play.
- Time-out — a short break of 24 hours to 30 days.
- Self exclusion — a longer, firmer block. See Self Exclusion.
Message our team on WhatsApp to set any of these. We will not try to talk you out of it, and we will not ask you to justify it.
Message us on WhatsApp
Practical habits that help
- Decide your budget before you start, and treat it as spent the moment you deposit.
- Set a time limit as well as a money limit.
- Never bet to recover a loss. A loss is finished; the next bet is a separate loss.
- Do not play while drunk, exhausted or upset.
- Keep gaming money separate from money for rent, food, school fees or medicine.
Protecting minors
Our services are strictly for adults aged 18 and over. If others use your device, please use parental control software and never save your login. Accounts found to belong to a minor are closed and all stakes returned.
Independent help
We are the operator, so we are not the right people to advise you on a gaming problem. These organisations are independent and free:
- GamCare — support, advice and free counselling (gamcare.org.uk).
- Gambling Therapy — multilingual online support worldwide (gamblingtherapy.org).
- BeGambleAware — guidance and a self-assessment tool (begambleaware.org).
- In India: Tele-MANAS, the Government of India's national tele-mental health service, and KIRAN, the Ministry of Social Justice helpline, both offer free and confidential counselling. Your doctor can also refer you to a registered mental health professional.
If you are in immediate distress or having thoughts of harming yourself, please contact your local emergency services or a mental health crisis line right away.