Gaming on 99Exchange is meant to be entertainment and nothing more. It should never become a way of earning money, a way of escaping stress or a way of winning back something you have already lost. Most players enjoy the platform without any difficulty at all, but if it ever stops being fun for you then the tools on this page are there to help.
Signs that are worth taking seriously
It may be time to slow down if you find yourself playing for longer than you planned or with more money than you planned, increasing your stakes to win back a loss, borrowing money or using money meant for something else to keep playing, hiding your playing from your family and friends, or feeling low and restless when you are not playing. These things are far more common than people admit and they can be sorted out, especially if you act early.
Tools we can set on your ID
Our team can put a daily, weekly or monthly deposit limit on your account, set a limit on how much you can lose over a chosen period, add a reminder that tells you how long you have been playing, or give you a short break of anywhere between twenty four hours and thirty days. For a longer and firmer block you can ask for self exclusion. Just message the team on WhatsApp and tell them what you want, and they will set it up without asking you to explain yourself.
Habits that help
Decide what you are willing to spend before you start and treat that amount as already spent the moment you deposit it. Set a limit on your time as well as your money, never play to win back a loss because a loss is already finished and the next bet is a separate one, and never play when you are tired, upset or drinking. Keep the money you play with completely separate from the money meant for your rent, your food, your school fees and your medicines.
Keeping the platform for adults
99Exchange is strictly for players who are 18 years or above. If others use your phone please do not save your login, and consider putting parental controls on the device. Any account found to belong to somebody underage is closed and all the stakes are returned.
Where to get free help
We run the platform, so we are not the right people to advise you on a gaming problem. The services below are independent, free and confidential, and speaking to them costs you nothing at all.
- In India, Tele-MANAS, the national tele mental health service run by the Government of India, and KIRAN, the helpline run by the Ministry of Social Justice, both offer free counselling. Your own doctor can also refer you to a registered professional.
- GamCare offers advice and free counselling.
- Gambling Therapy offers online support in several languages.
- BeGambleAware has guidance and a self assessment tool.
If you are in immediate distress or having thoughts of harming yourself, please contact your local emergency services or a mental health crisis line right away.
